Managing your claim is our priority

Reporting a Claim

If you have a new claim to report, please contact PSA Insurance on 1300 772 467 or email

PSA Insurance offers clients a 24/7 Emergency Claims Assistance Hotline on 1300 305 834 toll free.

The PSA Insurance Claims Charter 

PSA Insurance developed a Claims Service Charter to outline our commitment and promise to all of our clients to provide the highest possible standard of service at all times, because we take our claims service very seriously. Our commitment and promise is to:

  • Proactively manage every claim
  • Ensure we deliver fast and reliable responses
  • Ensure we make accurate decisions
  • Negotiate fairly and transparently
  • Deliver what we promise
  • Provide excellent and clear communications 
  • Always display empathy 
  • Manage expectations and provide choices
  • Comply with any Legislation or Code affecting claims management




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What Our Clients Say About PSA Insurance

“I have been with PSA insurance since I started in the profession years ago, over the time I have had claims that were resolved promptly and professionally. The service is always prompt and courteous. I am perfectly happy with PSA Insurance.”

- Dr Riaz A Dewani

“I feel very assured that I am protected and looked after by PSA insurance. I was recommended to PSA Insurance years ago and to this day I am confident that it was the right choice and have not looked back.”

- Dr Christopher Scarff

“I have been with PSA Insurance for over 20 years and have never looked back. When I need to make a claim, I am looked after and the process is stress free. Plus, they are competitive when it comes to price. I would definitely recommend PSA insurance to a friend or colleague.”

- Dr Swainsbury

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