Reporting a Claim
If you have a new claim to report, please contact PSA Insurance on 1300 772 467 or email info@psainsurance.com.au
PSA Insurance offers clients a 24/7 Emergency Claims Assistance Hotline on 1300 305 834 toll free.
The PSA Insurance Claims Charter
PSA Insurance developed a Claims Service Charter to outline our commitment and promise to all of our clients to provide the highest possible standard of service at all times, because we take our claims service very seriously. Our commitment and promise is to:
- Proactively manage every claim
- Ensure we deliver fast and reliable responses
- Ensure we make accurate decisions
- Negotiate fairly and transparently
- Deliver what we promise
- Provide excellent and clear communications
- Always display empathy
- Manage expectations and provide choices
- Comply with any Legislation or Code affecting claims management